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Conflict management training
Curriculum
5 Sections
18 Lessons
10 Weeks
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Introduction
2
1.1
Introduction
1.2
Introduction to conflict management
Understanding the problem to better solve it
4
2.1
Different responses to the conflict
2.2
The benefits of conflict
2.3
Techniques to avoid
2.4
Cognitive biases in conflict management
The 6 steps of conflict resolution
7
3.2
The roadmap
3.3
Step 1: Identify the source of the problem
3.4
Step 2: Rebuilding trust
3.5
Step 3: Ask the right questions
3.6
Step 4: Reassess the situation
3.7
Step 5: Manage your emotions
3.8
Step 6: Choose a solution and make a plan
Emotional intelligence in conflict management
4
4.1
How to manage your emotions during a conflict
4.2
Improve your responses to conflict
4.3
The power of questions
4.4
Emotional intelligence in communication
Conclusion
1
5.1
One last word
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Step 1: Identify the source of the problem
Step 3: Ask the right questions
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